Frequently Asked Questions
Orders & payment
We accept Visa and Mastercard, as well as Apple Pay and Google Pay.
If you need to change or cancel your order, please contact us as soon as possible. If your
order has not yet been dispatched, we’ll do our best to help.
SHIPPING & DELIVERY
We currently ship within the Czech Republic. EU delivery will be available soon.
Delivery to a Zásilkovna pick-up point or Z-BOX costs CZK 89. Home delivery costs CZK 139.
Once your order has been shipped, you’ll receive an email with tracking information.
returNS & refunds
Yes. You can return an item within 14 days of receiving your order, subject to our
return conditions. Some products may be excluded from returns once opened for
hygiene reasons.
Please contact us before returning an item. We’ll send you the information you need to
arrange your return.
Once we receive and check your return, we’ll process your refund as soon as possible.
We’re sorry if your order arrives damaged. Please contact us as soon as possible and
include photos of the item and packaging so we can help resolve the issue.
contact & support
Of course. Just send us a message and we’ll be happy to help you choose.